Booking conditions

[ 1 ] Reservations without confirmation in written form are not valid

All bookings require written confirmation (via mail or SMS). Any subsequent changes to reservations requested by the guest must also be confirmed by us in writing.

[ 2 ] Reservation details are definite

The accuracy of the information provided in the booking (number of people, duration of stay, and total dimensions of the camper/caravan/tent) is binding.
If the number of people arriving is fewer than stated in the booking, the charge will still be based on the number indicated at the time of booking. Similarly, if a shorter stay is chosen than initially booked, the charge will remain for the full duration of the booked period.
If the dimensions of the camper, caravan, or tent exceed those specified in the booking, management reserves the right to:
– unilaterally cancel the booking without providing another pitch, refunding the deposit, or offering any other form of compensation;
– charge an additional fee (between 50 and 100 EUR).
Total lengths must be accurately indicated, including tow bars, bike racks, or luggage racks, even if folded. We strongly recommend verifying the exact measurements of your vehicle or tent before completing your booking. The maximum tolerance between the dimensions provided in the booking and the actual dimensions of campers, caravans, or tents is 10 centimeters.
These policies are established to ensure optimal use of space and the best possible experience for all guests.

All bookings are strictly personal and non-transferable.

[ 3 ] Check-in and Check-out

Arrival: from 10.30 to 12.30 h and from 13.45 to 21.30 h.

Departure: from 7.30 to 10.30 h.

[ 4 ]  Validity of reservations

Reservations for pitches without a deposit lose validity after 4:00 pm, while reservations with a deposit lose validity after 9:00 pm. Afterward, Camping Punta D’Oro reserves the right to assign the pitch to someone else, except in cases where you communicate your delay in a timely manner (Tel. 0039 030 980084).

[ 5 ]  Assigned pitch number

Please be advised that upon the confirmation of your reservation, Punta D’Oro legally guarantees the availability of a pitch. However, it is essential to note that due to compelling organizational reasons, force majeure, or other unforeseen circumstances beyond management’s control, Punta D’Oro reserves the right to modify the assigned pitch number without incurring any obligation to provide compensation.

[ 6 ]  Cancellation and deposit for the pitch 

By ‘deposit,’ we refer to the confirmatory deposit pursuant to Article 1384 of the Civil Code, which generally corresponds to 30% of the total costs of your stay.

If you maintain your reservation, the deposit will be fully credited to the final bill.

Should you choose to cancel your reservation up to 30 days before the booked arrival date, Punta D´Oro will retain 20 EUR as a processing fee and refund the remaining deposit.

However, if you cancel your reservation less than 30 days before the booked arrival date due to illness, personal reasons, bad weather, or vehicle damage, Punta D´Oro will retain the entire deposit.

The total amount of the booked stay must be paid, and in case of delayed arrival or early departure due to weather conditions, vehicle damage, illness, or personal reasons, the deposit will be fully credited.

[ 7 ] Advanced payment for boat and buoy

When booking a buoy, an advance payment of 100% of the cost of the buoy and boat must be made, which is non-refundable even in the event of cancellation within the specified period. A deposit for the pitch is not required.

[ 8 ] Camping stays or reservations without deposit

For camping stays without a reservation, payment is required in advance upon your arrival. The same policy applies to reservations made without a deposit. In the event of delayed arrival due to illness, personal reasons, bad weather, or vehicle damage, the management of Punta D’Oro reserves the right to charge for the canceled nights.

[ 9 ]  Price list and campsite regulation 

Price list and campsite regulation are part of the conditions and terms of business for booking a pitch.

[ 10 ]  Advance payment 

Upon arrival, the customer must pay the total amount for the stay as per the reservation. Any confirmed extra services must also be paid for, even if not used.

The total amount for the stay, as booked, must be paid in full, even in cases of late arrival or early departure (due to weather conditions, illness, bereavement, work-issues or personal reasons).

Payment constitutes the completion of the accommodation contract, with no possibility of a refund.

[ 11 ]  Guests and Visitors

There are two categories of visitors: day visitors and extra overnight guests.

Under no circumstances may the maximum number of for persons per pitch (cat. BIANCA and VIOLA) and six persons per pitch (cat. AZZURRA, BLU, VIOLA) be exceeded, including children and visitors.

In the high season ALTA1 and ALTA2:

Day visitors are not permitted, no exceptions.
Extra overnight guests not included in the booking confirmation are not permitted. Surprise visits are not allowed, so please inform your family and friends in advance. Exceptions may be made at the discretion of management, subject to a charge of EUR 20 per person or child, per night.

In the low and mid season BASSA and MEDIA:

Day visitors are permitted under the following conditions:

• Only a single visit is allowed during your stay; multiple visits are not permitted, either by the same or different persons.
• Visitors are required to present an identity document and pay the required fee upon their first entry to the campsite. Failure to register will result in the visitors’ fee being charged to you.
• Day visitors are allowed to enter the campsite between 10 am and 7 pm.
• Visitors must comply with the campsite regulations and must not disturb other campsite guests.

Extra overnight guests are allowed under the following conditions:
– Extra overnight guests must be specified at the time of the booking request.
– For exceptions, at the discretion of management, the cost is EUR 10 (LOW SEASON) or EUR 15 (MID SEASON) per person/child per night.